Terms and conditions that can encourage customers to make a commitment when they book tours or activities. For example, a travel agency may want to allow customers to cancel up to 24 hours in advance, and offer them a partial refund. Or they could refuse to refund customers who don’t give notice and don’t show up.
A computer program designed to simulate a conversation with people over the Internet. Their instantaneous (24/7) and personalized customer responses have revolutionized the customer service.
A tour which is sold through a number of wholesalers, cooperatives, or other outlets in order to increase sales and reduce the possibility of tour cancellations.
The percentage of a selling price paid to a retailer by a supplier. For example, a travel agency pays agents for promoting their tours. By introducing commissions, tour operators get an effective way to reach more customers especially if the tour business has limited marketing resources.
Customer relationship management (CRM) is a strategy for managing all company’s relationships and interactions with their customers and potential clients. CRM solutions let all travel agency employees manage contacts, share information, and work more efficiently across sales, customer service, marketing, and other departments.
A crypto-currency is a digital currency designed to work as a medium of exchange. It uses cryptography to secure and verify transactions, to control the creation of additional units, and to verify the transfer of assets.
A system of money in general use in a particular country.
A network that allows a customer to get the help they need when they need it and in the medium that they require. Most popular customer support options include phone and online support.