BOOKING BUTTON On Your Website
Once you add your tour or activity into the Orioly app and place the booking button on your website, travelers can click on it and make a booking.
Orioly registers each booking made through the booking button on your website. Each time someone books a tour through your website, you will find it saved in the Bookings section of your Orioly app.
Your Payment Gateway Setup Affects the Online Booking Process
Scenario #1: If you don’t have any payment gateway account yet, or it’s not set properly, the traveler can only send an enquiry through the Orioly booking button placed on your website.
Scenario #2: If your payment gateway is set, the traveler can choose to either pay immediately (under the condition that all extra fees and add-ons are fixed) or to send you an enquiry.
Mind that the initial steps are the same in both case scenarios.
Note that only a paid booking (by paid we mean even a dollar paid for your tour or activity) is counted towards the final number of your monthly bookings within your Orioly subscription plan.
On the other hand, if someone sends only an enquiry through the Orioly booking button on your website, this is not counted towards the final number of your monthly bookings.
How To Make A Booking Through Orioly Online Booking Button
To make a booking, the traveler should click the “Book Now” button on your website.
By clicking the button, a new window opens:
In the new window that opens (picture above), the traveler can choose available date and time, enter his/her name and contact information (email, phone number) and also enter the number of people he / she is making this booking for.
There are three things to note here:
- Language of the book now button – Orioly booking button is multilingual. The language of the booking button will set automatically to the language of the location your traveler is making the booking from.
2. Custom date tours – once the traveler clicks on the ‘Pick a date’ box, a calendar opens up with all the available departure dates for this tour. If it’s a custom-date tour, the traveler can tick the box underneath the calendar and choose their own date. You’ll receive a notification about it and be able to respond to the traveler to confirm or re-negotiate the date they chose.
3. Packaged tours: you had the option to make this tour a packaged tour while adding it to Orioly or while adding bookings to Orioly. In case this was a packaged tour, for example for 5 people, your customer would then make a booking for 5 all at once. At the same time, you can add more people to this booking through your Orioly account (back office).
In this step, the traveler can see all extra fees included in the tour, and select add-ons that will apply to his / her particular booking. To remind you, fees and add-ons are extra costs associated with your tour or activity (check: Add TOUR or ACTIVITY tutorial).
To remind, you had set these fees and add-ons once you were adding this tour to your Orioly account. If the price of fees was then set to be a fixed price, the customer will have the option to pay for this tour at the end of the booking process.
In case the fee price was left variable, then, of course, they won’t be able to pay for it but only send you an enquiry at the end of the booking process.
Within this window, the traveler can see the selected tour or activity and all fees, add-ons and associated quantities.
The traveler can also apply a coupon if he / she has one to use.
The total price of the booking shows at the bottom of this window.
In the end, your customer (traveler) has an option to send you an enquiry. For example, he or she can ask about some specific requirements they might have, such as food preferences, allergies or payment methods.
Scenario #1: Payment Gateway Is Not Set
It is possible to receive online bookings through Orioly booking button on your website even if you don’t have the payment gateway set. In such a scenario, the traveler (your customer) can only send you an enquiry.
As in the image above, there is no Pay button.
This means that the customer can make a reservation and pay later, fully – as a one-time payment, or partially on several occasions.
[OPEN ORIOLY APP]
In the Orioly application, under “Bookings” in the left menu, such an unpaid booking is marked as “Pending”. Each Booking status remains “Pending” until the customer (payer) makes his / her payment.
There are 2 ways in which the customer can pay later:
- By coming to your office
- By paying online to your bank account.
Payment Option #1: Customer comes to your office
In the case when a customer comes to your office to pay for their booking, you should add this payment to Orioly.
- Open the customer’s booking,
- Click on step 6 and then
- Click “Add payment”.
Orioly will update the Booking status simultaneously to your payment updates.
To change the Booking status manually:
Click “Set status” on the top right of the screen.
Then choose “Canceled”, “Pending” or the “Paid” status.
Payment Option #2: Sending a payment link to your customer
In case the customer can’t come to your office and make a payment, you can email them a payment link through Orioly.
- Click on the Bookings overview
2. Choose ‘Payments‘:
3. then Generate payment link:
4. and finally type in the amount you are charging your customer for and press ‘Copy to clipboard’ to be able to paste the payment link into the email you’re about to send to your customer:
So, you can send them this link directly via email. Through this link, they can immediately make an online payment. Orioly will automatically update the customers booking status.
Scenario #2: Your Payment Gateway Is Set
Once you set the payment gateway, a traveler can pay for your tours and activities directly through the Orioly booking button on your website.
In this case, in the last step of the online booking process, the Pay button will be displayed next to the Enquiry button.
The new window appears:
This is where your customer selects his or her payment method – PayPal or a credit card payment.
Next, he or she can choose to pay the full price or only a deposit for now by ticking or not the ‘Pay for deposit’ box.
If they only want to make a reservation. they will click ‘..or just make a reservation’ link after which the Finish window opens:
If they choose to ‘Continue’ with their full or a deposit payment, this window will open in case they opted to pay by credit card:
For those customers that opted to pay a deposit or the full price, he/she will be redirected to your payment gateway (PayPal or other) page.
For every booking/reservation registered by Orioly, both you and your customer will get an email confirmation.
When the customer makes the full payment, his / her booking status changes to “Paid”.
If the customer pays a partial amount, the booking status changes to “Deposit”.
Each Booking status remains “Pending” until the customer makes his / her payment.